Client Service Skills
Besides technical product knowledge, your client service teams need a variety of soft skills to be successful – whether in their current position or roles you are grooming them for the future. People have different styles and should be dealt with differently when being sold to, negotiated with or presented to.
Client Service Skills
We advocate a course curriculum starting with”Social Styles” so Client Service can be aware of their styles and adapt it to their client’s styles when Managing, Selling, Negotiating, Writing and Presenting.
Course topics include:
Maximising Interpersonal Relationships – Social Styles, Consultative Selling Skills, Sales Negotiations Skills, Presentation Skills
Other Topics:
